Professionalized, results-based maintenance service paid for by uptime (not community self-management)
#00055
Replace volunteer committees with a professional maintenance company on a performance contract: hotline, guaranteed repair times (~3 days), preventive maintenance, and a stocked parts supply chain — funded by pooled mobile-money subscriptions and results-based payments tied to up
PlayPumps International (Trevor Field); installs executed via NGOs including Save the Children· 2000–2009· Region
PlayPumps International installed merry-go-round handpumps intended to lift groundwater as children played, with maintenance funded by advertising revenue on storage-tank billboards. Backed by approximately $60M from th…
Per-unit cost vs. conventional handpump~6,500~14,000USD
Maximum outage duration recorded at a site17months
Case Foundation, PEPFAR, USAID, Clinton Global Initiative (~$60M campaign)· 2 sources
FundiFix Ltd / Water Services Maintenance Trust Fund, with Oxford REACH, University of Nairobi and UNICEF· since 2013· Region
A professional maintenance company on performance contracts replaced volunteer community management across two Kenyan counties. Communities call a hotline; "smart handpump" sensors (accelerometer + GSM) flag failures re…
Handpump repair time~30<3days
Piped-scheme repair time46-67~2days
Pooled user subscriptions via M-PESA plus results-based donor funding (FCDO/UKRI; share GmbH 1:1 bottled-water match)· 2 sources