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Case study of

#00020 Ship liquid concentrate and reconstitute with tap water at the point of use

New York, USA (DTC, nationwide)

#00009

SuccessNational

Implementer

Blueland (founder/CEO Sarah Paiji Yoo)

Timeline

Since Apr 1, 2019

Location

New York, USA (DTC, nationwide)40.7128, -74.0060

Description

Blueland launched in 2019 as a direct-to-consumer brand built on the concentrate principle: cleaning products are ~90%+ water, so it ships dry tablets and powders that the customer dissolves in tap water inside a reusable "Forever Bottle." Refill tablets arrive in compostable paper wrappers — no plastic pouches or dissolvable plastic films. The company reports this drastically cuts shipping emissions and home/retail storage. It expanded from home cleaning into personal care. This case is evidence for the concentrate approach: it demonstrates that "don't ship the water" is commercially viable and that customers will accept a dilute-at-home format when the reusable bottle and pre-measured dosing remove friction. Note the format here is tablet/powder; a liquid-concentrate shampoo is an adjacent but not identical product, and the brand had to build its own tablet manufacturing because contract manufacturers were not equipped for it.

Metrics

3
Year-2 revenue growth400%+%
Customer lifetime value improvement80%%
Total venture funding raised0~35million USD

Funding

$35,000,000·Venture capital — ~$35M total raised, including a $20M round (Feb 2022) led by Prelude Growth Partners; earlier Shark Tank investment from Kevin O'Leary

Lessons learned

  • Removing water from the product ('don't ship the water') is commercially viable, not just environmentally motivated.
  • Pre-measured tablets plus a reusable 'forever bottle' reduce the dilute-at-home behaviour change to something consumers accept.
  • Contract manufacturers may not be equipped for concentrate/tablet formats — a brand may need to build its own manufacturing capability.
  • Category expansion (cleaning into personal care) drove an 80% improvement in customer lifetime value.

Documented May 23, 2026

Author AvatarArnaud Gissinger

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